Payment
Peech accepts payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard, Apple Pay and Google Pay. Payment will only be deducted from your account when the item is shipped.
All amounts are in DKK. Danish kroner and is incl. VAT.
Peech uses an authenticated payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
Peech delivers on all weekdays and strives to ship all orders as soon as possible. Orders are delivered by courier service to home address or parcel shop as stated in the delivery conditions at checkout.
Right of complaint
Upon return
Inquiries are directed to and complaints are sent to:
Peech
Møllegade 2, 2tv
2200 Copenhagen
Packages sent on COD are not accepted.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on items purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs must be paid by you.
Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after.
The notice must be given via mail to hej@peech.dk. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.
If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the entire purchase amount back, you are allowed do the same as you would in a physical store. You may try the product, but not take it into actual use.
Complaints - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our E-mail address: info@domæne.dk
